In It Together Menopause Coaching
Last updated: 11/11/2026
1. Who we are
In It Together Menopause Coaching is responsible for looking after the personal information you share with us.
If you have any questions about this policy or how your information is used, please contact:
Email: josie@inittogethermenopause.co.uk
Business address: 80 Lodge Road, Writtle, Chelmsford CM1 3HD
2. What information we collect
We may collect and use the following information:
- Your name and contact details, such as your email address and telephone number.
- Information you provide when making an enquiry or booking coaching or a workshop.
- Information you choose to share about your menopause experiences, symptoms, wellbeing and support needs.
- Payment and transaction information, where applicable.
Please only share information that is relevant to the support you are seeking.
If you complete an online enquiry or coaching form, we may collect information you provide about your menopause experiences, symptoms, general wellbeing, relevant health history and support needs. You are not required to provide information that is not relevant to your enquiry.
Health information is treated as sensitive personal information and will only be collected and used where we have an appropriate legal basis and condition under data protection law.
Information about your health is sensitive personal information and will be handled with additional care.
3. How we use your information
We may use your information to:
- Respond to enquiries.
- Arrange and provide coaching sessions and workshops.
- Communicate with you about bookings and services.
- Tailor wellbeing support to your needs.
- Manage payments and business records.
- Meet legal and regulatory obligations.
Information submitted through our online forms will be used to respond to your enquiry, understand the support you are looking for, arrange coaching or workshops and provide relevant wellbeing support. We will not use your health information for marketing purposes.
We will not use your information for unrelated purposes without explaining this to you.
4. Our lawful reasons for using your information
We will only use personal information where we have a lawful basis under UK data protection law.
Depending on the circumstances, this may include taking steps at your request before entering into a service agreement, fulfilling an agreement with you, meeting legal obligations or pursuing legitimate business interests.
Where we process health information, we will also identify and meet the additional legal condition required for sensitive personal data.
We will explain and document the relevant bases before collecting or using this information.
5. How we keep your information safe
We take reasonable steps to protect your personal information against loss, misuse, unauthorised access or disclosure.
Access to personal information will be limited to those who need it for legitimate business purposes.
6. Who we share information with
We do not sell your personal information.
Where necessary, information may be shared with service providers who help us operate our business, such as website hosting, email, booking or payment providers.
We will only share information where there is a proper reason and appropriate safeguards are in place.
7. How long we keep your information
We only keep personal information for as long as necessary for the purpose it was collected.
Our retention periods depend on the type of information, the services provided and any legal requirements.
When information is no longer needed, we will securely delete or dispose of it.
8. Client Questionnaires and Health Information
As part of our menopause coaching service, clients may be asked to complete a client questionnaire in Microsoft Word format and return it by email.
The questionnaire may ask for personal information, including your menopause experiences, symptoms, general wellbeing, lifestyle, relevant health history and the type of support you are looking for.
We collect this information to:
- Understand your individual needs and support requirements.
- Prepare for coaching sessions.
- Provide appropriate menopause education and wellbeing support.
- Help tailor our coaching to your individual goals.
Health information is considered special category personal data under UK data protection law. We will only collect and use this information where we have an appropriate lawful basis and special category condition.
Completed questionnaires will be treated as confidential business records. They will be stored securely, with access restricted to those who need the information to provide the coaching service.
We will only keep your information for as long as necessary in accordance with our data retention policy and legal obligations.
You can contact us at josie@inittogethermenopause.co.uk if you have questions about your information or wish to exercise your data protection rights.
9. Your data protection rights
Under data protection law, you may have the right to:
- Ask for a copy of the personal information we hold about you.
- Ask us to correct inaccurate information.
- Ask us to delete information in certain circumstances.
- Object to or ask us to restrict certain uses of your information.
- Withdraw consent where we rely on consent.
To exercise your rights, email josie@inittogethermenopause.co.uk.
10. Cookies and website use
Our website may use cookies or similar technologies to make the website work and, if enabled, to understand how visitors use it.
11. External websites
Our website may contain links to external websites, including health information resources. We are not responsible for the privacy practices or content of those websites. Please check their privacy policies separately.
12. Contact and complaints
If you have concerns about how your personal information is being handled, please contact us first at:
josie@inittogethermenopause.co.uk
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.
Website: https://ico.org.uk/make-a-complaint/
13. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes to our business, website or legal responsibilities. The latest version will be published on this page.